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the reader will take away new ways of relating to and developing people
This book provides a step-by-step roadmap that will turn your sales force and leadership into a competitive advantage
* How To Find Out What Your Customers Really Want * The Right Way To Build A Customer Service Culture * How To Implement A Customer Service Strategy * The Bare Knuckle Customer Service Model * How To Benefit From Customer Complaints * What Customer Relationship Management Really Does * How To Set Up & Run A World Class Call Centre * The 5 Most Stupid Things To Say To A Customer *
inspire and lead business audiences of all sizes
The Cheese Connoisseur’s Handbook is the perfect starting point and an excellent companion on your journey to understanding fine cheese
Afro-Optimism Unleashed the reader will take awayAre you passionate about driving your African business forward but feel like youre stuck in neutral? Do you dream of a future where your African organization is not just a local success story, but a global phenomenon? For African SME founders and CEOs seeking to scale their businesses, Afro Optimism Unleashed offers a comprehensive guide to overcoming common challenges, building a strong leadership team, and achieving long term success. Unlock the
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