Training and Assessment Strategy-SIRSS00032 Manage workplace responses to disrespectful, aggressive or abusive customer behaviour Skill Set Session Plan Core units BSBINM401 Implement workplace

Core units BSBINM401 Implement workplace information system BSBWHS401 Implement and monitor WHS policies

Additional Elective CPCCWHS1001 Prepare to work safely in the construction industry

Core units CUAPPR603 Engage in the business of creative practice CUAPPR505 Establish and maintain safe creative practice CUAPPR605 Evolve ideas for professional creative work Elective Units BSBADV602 Develop an advertising campaign BSBADV604 Execute an advertising campaign BSBCRT501 Originate and develop concepts BSBFIM601 Manage finances BSBINN502 Build and sustain an innovative work environment BSBINN601 Lead and manage organisational change BSBINN801 Lead innovative thinking and practice BSBMGT502 Manage people performance BSBMGT605 Provide leadership across the organisation BSBMGT608 Manage innovation and continuous improvement BSBMGT616 Develop and implement strategic plans BSBMGT617 Develop and implement a business plan BSBMKG609 Develop a marketing plan If you require RPL Kits with comprehensive benchmarking

engineering or related environment MEM16008A Interact with computing technology MEM16013A Operate in a self-directed team MEM30024A Participate in quality assurance techniques MEM30031A Operate computer-aided design (CAD) system to produce basic design elements MSFDN5001 Generate and transfer complex computer-aided drawings and specifications MSFFT5002 Establish and develop production processes and area layout If you require RPL Kits with comprehensive benchmarking

SRTOs 2025 clauses

Training and Assessment Strategy-SIRSS00032 Manage workplace responses to disrespectful, aggressive or abusive customer behaviour Skill Set Session Plan Core units BSBINM401 Implement workplaceYou can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.